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14 Day Returns
Wireless Madness not only takes pride in its products but also sees that it is paramount all of its customers receive the best possible shopping experience. For complete peace of mind we like to offer a straightforward service on returns - that's a 14 day returns policy on whether you have ordered the wrong item, no longer require the item or simply - you have changed your mind and want your money back! Simply put we will process a refund or a replacement if you wish.
We will happily accept returns as long as the following requirements have been met:
Please note under these circumstances we cannot refund any postage charges incurred when returning item(s) to us. If we are unsatisfied with the condition of the item(s) being returned or if we are unable to sell in its present condition we may charge a relevant fee. Where a refund is requested we generally aim to action this within 5 working days and would be done in full less the original postage cost.
Customers will be charged a restocking fee if we find the item(s) has been opened and or no longer in it's original condition. A restocking fee will be decided upon return of goods and once item(s) are inspected. We cannot process any refunds or accept any item(s) for returns from customers if they have been used or operated - the only exception being if an item has produced a fault.
Special Order Items
Special order goods are placed solely under the direction of the customer. Once items have been delivered of this nature your normal terms and conditions apply as outlined and as per normal under the Consumer Law act. However return of goods for a refund will not be possible for items specially ordered for our customers.
Return of Faulty Items and Goods
In the case where you are directed to return faulty goods back to us, please ensure the item is complete (where applicable) and returned to us securely to prevent further damage in transit along with a proof of purchase receipt. A full refund can only be issued on orders for products found to be defective/faulty which are still within the 30 day period (from ordering). After this period only a repair/replacement will be offered. For reimbursements of postage costs on small items (upto 5kg) there is a maximum of £4.99 we will refund back to the customer. You are welcome to choose your own return service as long as it is Recorded and Signed for. Charges above £4.99 will not be paid for by Wireless Madness. An alternative to Royal Mail and to save on costs we highly recommend the following service from Collect+ http://www.collectplus.co.uk/ or MyHermes https://www.myhermes.co.uk/ where you can choose a local drop off point and affix the returns address. For items above 10kg you are advised to contact Wireless Madness beforehand and obtain a return reference. Please note return postage costs are only paid for item(s) ordered within a 30 day period from original purchase date.
Damaged or Incorrect Goods Sent
Upon fulfilling each order we ensure all item(s) are reasonably packed and are secure for transport. All item(s) leaving our premises have undergone thorough checks from their respective manufacturers and are sold on the basis of them being fully operational and non-faulty. If you have discovered a fault and believe it is a manufacturers defect then please inform us straight away and refrain from using the product altogether. On very rare occasions item(s) can also be damaged in transit and although this is something out of our control we will arrange for a either a replacement, repair or a refund - once the item and package has been inspected by us. If you discover missing items in your package then these must be reported within 48 hours of receiving your goods either by email or phone. Failure to do so would mean your claim being disregarded.
Orders intended as Gifts / Presents
Where goods are purchased in advance to be given as gifts or presents, we highly recommend that all such items are inspected for condition as well as normal operation. This is to ensure your rights for return/refund are not affected. Once the return period has passed we will not be able to process any claims for items that are found to be defective or non-working altogether.
Items not accepted for return
CD's, DVD's or Software. This includes specifically items such simulator software and packaged items as such. We cannot accept back any of these items under any circumstances.
IMPORTANT: Please check the item(s) for any damage before signing as you are signing to receive the item(s) in perfect condition. If you find the item(s) to be damaged please refuse to accept the item(s). Wireless Madness cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this condition applies to any signature received by the delivery service. Once we receive the item(s) back we will contact you directly and process your order for either a replacement or refund..
Incorrectly sent item(s) or item(s) with a manufacturing fault we aim to replace as soon as possible.
In either case please contact us as soon as possible to allow us to process your order quickly and efficiently.
Unit 3 Springfield Ind. Est.